Refund Policy
Last updated 28 September 2026
This policy applies to all orders placed with ELDEE Couture Ltd, trading as ELDEE, at www.theeldeebrand.com. We want you to love what you order. Please read this policy before you buy, and check the size guide on the product page so that you get the right fit.
All Sales Are Final
We do not accept returns or offer refunds or exchanges on orders, including for change of mind or if an item does not fit. Please review your order carefully, including size and colour, before you submit your payment.
Damaged, Defective or Wrong Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or not the item you ordered, contact us straight away at support@theeldeebrand.com with your order reference (it starts with ELD-) and photos of the item, so that we can look into it and resolve it with you.
Items sent back to us without first contacting us will not be accepted.
Cancellations
Once your payment has been confirmed, we may not be able to cancel your order. If you need to change something, email us as soon as possible and we will do what we can.
Your Statutory Rights
Nothing in this policy affects any rights you have under the consumer protection laws that apply to you.
Questions
If you have any questions about this policy, contact us at support@theeldeebrand.com.