Privacy Policy

When you visit our website, create an account, join the club or place an order, we may collect the following information:

• Your name and email address
• If you sign in with Google: the name, email address and Google account identifier that Google shares with us (we never receive your Google password)
• Your delivery address and phone number
• Payment details you submit, such as bank transfer session IDs or transaction references (we never receive your card or bank login details)
• Your order history and the contents of your bag
• Your email address, if you join the club (our newsletter)
• Basic information about your visit, such as the pages you view, the type of device, browser and operating system you use, and the website that referred you

This information is used to process orders, improve our services, and communicate with you.

We use your personal information to:

• Process and fulfil orders, including confirming your payment
• Provide customer support
• Send order confirmations and updates
• Send our newsletter, if you have subscribed
• Improve our website and services
• Prevent fraud and maintain security

We use a small number of cookies and your browser's local storage to keep you signed in and to remember your bag. We do not use advertising cookies.

To understand how our website is used, we count visits without cookies. A visit is recorded with an anonymised code made from your IP address and browser, which changes every day and cannot be used to identify you or to follow you from one day to the next. We do not store your IP address.

You can disable cookies through your browser settings, although some features of the website, such as signing in and checking out, may not work properly.

We share your information with trusted service providers who help us run our business:

• Delivery and logistics partners, who receive your name, phone number and delivery address
• Vercel, which hosts our website
• Google Cloud and Neon, which run our servers and store our database
• Zoho, which sends our order, account and club emails
• Google, if you choose to sign in with your Google account

We only share the information these providers need to perform their services. We do not sell your personal information.

We keep your account information for as long as your account is open. We keep order records for as long as we need them to meet our accounting, tax and legal obligations. You can ask us to delete your account at any time.

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.

Depending on where you live, including under the Nigeria Data Protection Act 2023 where it applies, you may have rights regarding your personal information, including the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of club emails and other marketing communications

To make a request, email us at support@theeldeebrand.com.

Our website is not intended for children under 13, and we do not knowingly collect personal information from them.

Our website may contain links to third-party websites, such as our social media pages. We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• ELDEE Couture Ltd, trading as ELDEE
• Email: support@theeldeebrand.com
• Website: www.theeldeebrand.com