FAQs
What is ELDEE known for?
ELDEE makes clothes that carry the city with them. Our first release is the Member Jersey: a retro football shirt printed with a collage of Lagos, in five colorways.
Where can I buy ELDEE products?
On this website. Browse the collection, add your size to your bag and check out.
Do I need an account to order?
Yes. Sign in with your email address or your Google account before you check out, so that you can follow your order and we can deliver it to you. It only takes a moment. Sign in or create an account.
Do you offer international shipping?
We deliver to the address on your account. If you are outside Nigeria, please email support@theeldeebrand.com before you order so that we can confirm we are able to deliver to you.
How long does delivery take?
It depends on your location. Your order is prepared once your payment has been confirmed. We will email you when your payment is confirmed and again when your order has been delivered.
How do I track my order?
Sign in and open your account. Every order shows its payment and delivery status, and we will email you as your order progresses.
What is your return policy?
All sales are final, so we do not accept returns. Please check your size and color before you pay. See our Refund Policy.
Do you offer refunds?
No. We do not offer refunds or exchanges, except where an item arrives damaged, defective or incorrect.
What if I receive a damaged or defective item?
Please email support@theeldeebrand.com as soon as your order arrives, with your order reference (it begins with ELD-) and photographs of the item, and we will resolve it.
How can I find the right size?
Every product page has a "Size guide" link beside the sizes, with garment measurements for each size. The Member Jersey has a relaxed, boxy fit, so take your usual size for that drape, or one size down for a closer fit. Shop the Member Jersey.
Can I exchange an item for a different size?
We do not offer exchanges, so please check the size guide before you order. If you are unsure between two sizes, email us and we will help you choose.
What payment methods do you accept?
Bank transfer, in Nigerian naira. At checkout you will see our account number and the exact amount to pay. After you have paid, submit the session ID from your banking app and we will confirm your order.
How can I contact customer support?
Email support@theeldeebrand.com or send us a message on Instagram.
How can I stay updated on new collections?
Join the club with your email address at the bottom of any page, and follow us on Instagram, TikTok and X.
Policies
Refund / Exchange
All sales are final
We do not accept returns and we do not offer refunds or exchanges, including for a change of mind or an incorrect size. Please review your order carefully, including the size and color, before you submit your payment.
Damaged, defective or incorrect items
Please inspect your order as soon as it arrives. If an item is damaged, defective or not what you ordered, email support@theeldeebrand.com with your order reference and photographs of the item, and we will resolve it. Items sent back to us without contacting us first will not be accepted.
Delivery
We deliver to the address and phone number on your account. Delivery times are estimates. We will email you when your order has been confirmed and again when it has been delivered.
Privacy Policy
How we collect, use and protect your personal information. Read the Privacy Policy
Terms and Conditions
The terms that apply when you use our website and buy from us. Read the Terms and Conditions
Size Guide and Styling Tips
The Member Jersey has a relaxed, boxy fit. Wear it loose over wide trousers, or take one size down and tuck it in for a sharper line. Shop the Member Jersey
Customer Care
For questions about an order, sizing or delivery, email support@theeldeebrand.com with your order reference and we will respond as soon as possible.